There are two big differences between the two systems. Direct primary care is not insurance based. This means there is no incentive to bill for more services or do extra things. Second, because the reimbursement for care is different, we are able to see fewer patients overall and thus spend more time with each patient or family.
No, we do not take insurance for payment of our services. We do accept HSA/FSA for both membership, service fees and eligible products. To make the most of your resources, we will help you utilize insurance coverage or find affordable options for medications, referring providers, hospital services, x-rays, etc.
Yes. While primary care can take care of your healthcare needs, specialists, hospitals, and advanced testing may still be required. Medical costs are currently the primary drivers of bankruptcy in the US. In the event of serious illness or injury, your medical insurance will be necessary to cover these costs.
We can refer you to any specialist in any system as needed. Because we have no affiliation with any particular system, we can tailor referrals to your needs and coverage requirements. We help you find the best providers in a given system, a geography, or by specialty nationwide.
We are not affiliated with any hospital or system. We are truly independent, and our electronic medical record is secure and not shared with any system without your written consent.
Yes, usually via our secure EMR based platform. Your time is valuable – if you don’t have to drive to us, we can meet with your virtually.
We see patients as a team, so if one team member is out, another one can cover seamlessly.
Of course! If you can access the internet, we can take care of most travel-related things. When traveling overseas, sometimes the hardest part is getting access to medications. We prepare travel packs based on destination and potential risks so when they are needed, you have access to them and access to us to guide decision making.
Yes, we partner with small businesses to provide cost effective options for companies to offer real benefits to their team members.
Yes, we accept both. Some plans have particular limitations, so be sure to familiarize yourself with any program requirements you may have.
We love caring for families and provide full spectrum care for all ages.
Memberships are $100 per individual, $180 for a couple, and $230 for a family of 4. Additional members can be added for $35 each.
It is federal law that we cannot bill Medicare for our services (the “opt-out” rule), nor can you seek reimbursement from Medicare for the same. That is why everyone (Medicare, Medicaid, or not) signs a waiver stating they won’t do that. We do this in case you age into Medicare while a patient or your insurance status changes.
Our goal is to get you the care you need. Sometimes that requires a home visit. Because of the time involved, we do charge a higher rate for home visits than for standard visits. For patients with limited mobility or access to transportation, and who live close to the office, we can work on establishing routine home visits within that limited geography.
In an emergency, always call 911. Short of that, calling the office phone 262.643.4900 is always your best bet. After hours, you will be directed to our emergency on-call number, 262.665.4430. You can text or call this number after hours. A provider will get back to you within 30 minutes. Please remember to keep non-urgent things to voicemail or email and we will respond the next business day.
Come on in, meet the team, and we can sign you up the same day. Usually, we schedule an hour-long appointment to discuss your needs and the practice.
Yes, it’s very long and boring, but does go over covered services and exclusions. We prefer a 6-month minimum commitment (so we can get things done), but have no official minimum, and work with people when their personal or financial circumstance changes.